For small businesses, by small businesses
Don't be the next shop
a bad client burns.
Drop in a phone or email. See what the last shop they booked had to say — late pay, no-shows, scope blow-ups. Now you'll know before you take the job, not after.
Phone subject
Jane S.
…5309 · 3 reviews on file
Paid on time
2.0/5
Communication
3.3/5
Would rehire
0%
Scope issues
67%
Lookup
Know who you're booking.
Drop in their phone or email. If anyone else has worked with them, you'll see what happened — late payment, no-shows, scope creep, the whole story. Names stay private.
Jane S.
…5309 · 3 reviews
Contribute
Leave one review. You're in.
A few quick questions. Did they pay? Were they easy to work with? Would you take the job again? Add a short note if you want. Takes two minutes.
New review
What a profile looks like
Specific. Structured.
Anonymous.
No long rants. Just ratings and a short fact-only note. Here's what you'll see when you pull up a client.
Phone subject
Jane S.
…5309 · 3 reviews from 3 verified businesses
Paid on time
2.0/5
Communication
3.3/5
Would rehire
0%
Scope issues
67%
All reviews
Anonymous review
Apr 14, 2026Paid 2/5 · Comms 3/5 · Would NOT rehire · 2 missed appts · paid 21d late
Booked 4 sessions, rescheduled 3. Paid invoice 21 days after due date, after two reminders.
Anonymous review
Feb 02, 2026Paid 1/5 · Comms 4/5 · Would NOT rehire · scope issues · paid 35d late
Asked for two additional deliverables outside the SOW without adjusting fee. Final invoice settled 35 days late.
Anonymous review
Nov 18, 2025Paid 3/5 · Comms 3/5 · Would NOT rehire · 1 missed appt
Pleasant in conversation but missed scheduled walkthrough. Net-15 paid on day 30.
How it works
Sign up, leave a review, look up the next one.
Sign up your shop
Just your email and what you do. No passwords — we send you a link. Your business name never shows up next to anything you post.
Tell us about one past client
Think of someone you've worked with — paid late, no-showed, gave you a headache. Answer a few quick questions. Takes two minutes.
Check the next person who books you
Type their phone or email. If anyone else has worked with them, you'll see what they had to say. Anonymous, but specific.
Charge what you actually need to
Take a bigger deposit. Pass on the job. Or take it knowing what you're getting into. Not about banning anyone — it's about not getting blindsided.
Who it's for
If you've got customers,
this is for you.
Different trades, same pains. Late payers. Ghosters. Scope creepers. Chargeback artists. If you've ever wished you knew before you took the job — that's the point of this.
Contractors & home services
Plumbers, electricians, roofers, HVAC, lawn care. Find out if the homeowner asking for a free estimate stiffed the last three guys.
Auto trades
Detailers, mechanics, body shops, tire shops. The guy who books a $400 detail and disappears has done it before.
Freelancers & studios
Designers, devs, writers, editors. Find out if the 'quick little project' is the one who ghosted three other freelancers at invoice time.
Wedding & event vendors
Photographers, planners, florists, DJs, caterers. One bad client can blow up a whole weekend's pay.
Salons & personal services
Hair, lashes, nails, massage, tattoo, fitness, tutors. See no-show patterns so you know what deposit to ask for.
Landlords & property managers
Independent landlords sizing up a tenant who's already lived under someone else's lease. Backs up screening — doesn't replace it.
B2B suppliers
Manufacturers, agencies, wholesalers. See who pays slow before you extend them terms.
Anyone else with customers
Pet groomers, movers, dog trainers, junk removal, locksmiths, party rentals. If a customer can book you, ghost you, or pay you — you belong here.
Trust & safety
Built so it doesn't
turn ugly.
A site where anyone can say anything about anyone is a lawsuit waiting to happen. We made sure this isn't that.
Format
Same questions, every time
A short fixed set of questions. Notes capped at 500 characters. Words like 'scammer' or 'fraud' get rejected at the door.
Identity
No full names
We never store the raw phone or email. Just a one-way hash and a 'Jane S.'-style label. Full last names are refused.
Access
Real businesses only
Only verified business accounts can post. We know who wrote every review. Readers don't.
Recourse
Appeal process
Reviewed someone unfairly? They can ask for it to come down. Reviews that break the rules go. Reviews that just sting stay.
Quality
Write before you read
You can't look up clients until you've written one review. Keeps out scrapers, journalists, and the bad clients themselves.
Coverage
Wherever your customers
are, we work.
We're rolling out by region as more shops join. Sign up now and you're in line for your area — your reviews help us open it for everyone else.
Pricing
Free while we're
getting off the ground.
We'll start charging once there's enough in your area to be worth it. We'll give you plenty of warning, and you can quit any time.
Early access
while we're getting started
Where we are right now. Write one review of a past client and start looking up the next one.
- Unlimited lookups after one review
- Simple structured review form
- Average ratings + every review's notes
- Anonymous to readers
- Appeals for anyone reviewed
Pro
when your area activates
For shops checking clients every week. We'll set the price once your area is busy enough to need it.
- Everything in Early access
- Saved lookup history
- Heads-up alerts for new caution flags
- Priority appeals handling
- Download your reviews as a spreadsheet
Teams
when your area activates
For shops with more than one booking person. Shared review log, one bill, role-based access.
- Everything in Pro
- Multiple seats per business
- Shared client watchlists
- Admin roles
- One bill for the whole shop
No credit card during early access. Cancel any time once paid tiers go live.
Common questions
Things people ask before they sign up.
What if a customer leaves a bad review of me?
Vouchback is for businesses rating customers, not the other way around. If that ever changes, you'll see it on the roadmap first.
Why are reviewers anonymous?
Because retaliation is real. The shop that publicly torches a customer's ability to book is the shop getting a 1-star drive-by review tomorrow. Anonymous in public, accountable in our records — same model whistleblower sites use.
Is this even legal?
Truthful, fact-based reviews of business deals are protected speech in the U.S. The fixed questions, the no-last-names rule, and the appeal process are all there to keep what gets posted on the right side of that line. We're not lawyers though — talk to one before you build anything big on top of this.
How do you check that a business is real?
Today: invitation plus a manual look. Before we open it up to anyone we'll require a matching website domain, a token posted at /.well-known, or a human check. Every account shows its verification status.
Can I delete my account?
Yes. Deleting your account also deletes every review you wrote. Reviewed clients don't have accounts here, but they can ask us to take down a review under the content rules.
What's it going to cost?
Nothing while we're getting off the ground. Once your area is busy enough that lookups are actually useful, we'll start charging — we'll give you plenty of warning and you can leave whenever.
Stop dealing with the same
bad customer twice.
Leave one review. The rest of the network is yours after that.